Refund policy

Last updated: August 2026

Thank you for supporting Studio Wendy Nouse. We take great pride in the quality and packaging of our original artworks and art prints.

If you experience any issue with your order, please contact us immediately at studio[@]wendynouse.com and we will do our best to make it right.

1. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. If an item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at studio@wendynouse.com with:

  • Your order number

  • Clear photos of the damaged item AND the outer packaging

How we resolve this:

  • Print-on-Demand Items (produced via our print partners): We will immediately arrange a free reprint and replacement at no extra cost to you.

  • Original Artworks: Original works are insured during transit. We will assist you with filing the transport insurance claim and provide a full refund or repair solution upon evaluation.

2. Right of Withdrawal / 14-Day Cooling-Off Period (EU Customers)

Under European Union regulations, customers within the EU have the statutory right to cancel or return their order within 14 days of receiving the item, without providing a reason.

Conditions for standard returns:

  • The item must be unused, in its original condition, with tags, and inside its original protective packaging.

  • Proof of purchase (order confirmation or invoice) is required.

  • Return Shipping: You are responsible for paying the return shipping costs. For original art, return shipments must be fully insured and tracked.

To initiate a return, contact us first at studio[@]wendynouse.com. Items sent back to us without requesting a return first will not be accepted.

3. Non-Returnable & Non-Refundable Items

The statutory 14-day right of return does not apply to:

  • Custom Commissions & Personalized Artworks: Art created on demand or customized specifically for you cannot be returned or refunded.

  • Gift Cards & Sale Items.

4. Refunds & Processing

  • Evaluation: Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Refund Amount: Approved returns under the statutory cooling-off period will receive a 100% refund of the original purchase price (excluding any optional express delivery surcharges) to the original payment method.

  • Processing Time: Approved refunds will be processed automatically within 10 business days. Please note that your bank or credit card company may require additional processing time to post the credit to your account.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at studio[@]wendynouse.com.